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Andheri RTO Department Starts Helpdesk to Aid Citizens
Regional Transport offices in India
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Home > Articles >Andheri RTO Department Starts Helpdesk to Aid Citizens

Andheri RTO Department Starts Helpdesk
to Aid Citizens

The regional transport office (RTO) is a government run office and the general public has a nausea to approach them to get their things done. The impression has long been thrust upon the public since the presence of agents and corruption at each level, frustrates the core service centric approach of the Departments.

In a drastic step to curb such practises, the Andheri RTO Department has initiated process to make the RTO offices friendlier to the citizens. The dedicated Public Grievances Helpdesk in Andheri RTO is set up to guide the public who visit the RTO to get their things done. Mostly the public approaches the RTO to get licenses, renew the licenses, register the vehicles or transfer the registration number from one state to other and so on. But, they are clueless as to which RTO within the State has jurisdiction to issue the licenses or registration numbers. The Public Grievances Helpdesk in Andheri RTO seeks to address this difficulty by being the one-stop shop to answer the queries.

Also, the Andheri RTO has mandated that only one representative of a driving school and one representative from the recognised auto-taxi union will be allowed within the premises. The agents are barred from entering the premises unless they have a specific work to be done at the RTO. Also a dedicated queue has been provided for women citizens to enter the premises. This has remarkable effect in getting the day-to-day activities done at the office of RTO without presence of agents and touts delaying the regular processes. The Transport Commissioner has issues strict “red alert” letters asking the officials in the department to prohibit touts from entering the premises and be stringent in the daily work processes so as to be customer centric. The citizens are happy with this move since their work is getting done in a speedy manner.

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Regional Transport offices in India

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